It is normal for a business to lose 10–25% of their customers every year. If you are losing more than that, it is a wake-up call for you to take action. There are 5 main reasons why a customer will turn their back on your business: Your customers no longer need your product or service
In a previous post, I showed you some basic strategies to use to retain customers. If you have mastered the basic strategies, it is time to start using more advanced strategies for customer retention. These advanced strategies are also great if you have a bigger business. Reminder: your starting point needs to be excellent customer
The first question to ask yourself is whether you are selling the products and services that customers want. If not, they may buy 1 or 2 things from you and then never come back. If you are sure that you are selling what customers are looking for, then let’s start by talking about basic customer
Social media is the new word-of-mouth. When you know how to use it, you can get more customers to come to your business and thereby increase your sales and profits. Today, my focus is on how to market your business on Facebook for free. I have chosen Facebook because 50% of the world’s population is
One of the main challenges that you have told me about, is how to get more customers. Today, I will show you 10 ways to do this. Next week, I will show you some free online marketing strategies for your business. The week after, I will give you some strategies to retain your customers. 1.
